Tuesday, July 28, 2009

Logan Gardens

We drove south yesterday, to visit Logan Gardens in Galloway. This smallish botanical garden is one of my favourite places, full of plants which - almost anywhere else in the UK - would have to be grown under glass, but which flourish here in this wonderfully warm corner of Scotland. True to form - although the weather forecast was fairly horrible, and we set off in wind and driving rain - by the time we had reached Cairnryan, the skies had lightened. Stranraer was sunny and the gardens themselves were basking in warmth under blue skies. It stayed like that for the rest of the day. Logan Gardens are small enough to be accessible, but varied enough to be fascinating. For me though, it is the trees, the Eucalyptus that flourish here, that are a marvel. I could revisit them again and again - and probably will.

Sunday, July 12, 2009

Tissue Issues

Interesting observation today, about how easily business is lost. Because I post vintage linens all the time, I try to wrap them in good quality acid free tissue paper. For some years now, I have been buying my packs of tissue online from Lakeland. At the same time, I would always find myself buying 'something else' - usually a treat for me: good quality vanilla essence, a little box of Brodie's chocolates (the best chocolates in the world!) or a kitchen gadget.
Today, with tissue paper running low, I went to the Lakeland site to find that they no longer stock it! I've emailed them to ask why, and if they plan to reintroduce it. But meanwhile, of course, I had a look at eBay, to find somebody supplying larger quantities of what looks like excellent quality sheets of acid free tissue - at a slightly cheaper price. I've promptly ordered them. If they live up to expectations, I'll be buying from them in future. If they don't, then there are plenty of other options on the site. And of course, I doubt if I will be buying my little Lakeland 'treats' in the future, since the main reason for going to the site no longer exists, and - times are hard! Besides, I can buy lovely gadgets in my local T K Maxx for a fraction of the price.
I doubt, of course, if my defection will worry a company as big and prestigious as Lakeland. All the same - they should consider that I'll spread the word, that if you multiply me by a number of other customers, who may encounter similar problems - sooner or later, it will begin to show on their bottom line.
Customers are hard to win and extremely easy to lose. We are a fickle lot out here.